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Groopz Architecture
The Groopz E-Commerce solution establishes strong relationships between ebusinesses and Web customers.
Groopz was designed to open communication lines between Web site visitors and company representatives. Ebusinesses have quickly realized the need for an additional vehicle to communicate with current and prospective customers. Groopz is the ideal solution for companies needing to offer site visitors access to online sales assistance, technical support, a helpdesk solution and a customer service venue.
The Groopz architecture permits natural intuitive interaction.
The server dynamically updates a variety of user and site information such as time online, path through the site, time on each page, populations and a host of other data, similar to that found in a typical site traffic report. This information is fed directly to the operator interface where it is displayed using colors, icons and sounds to provide the representative with a rich customer management environment. The representative can handle multiple prospects simultaneously, push content and monitor overall site volume, all from a single window.
- Route or transfer calls to your most qualified representatives to assure superior customer service and sales support.
- Add custom functionality specific to your business needs through open API.
- Allow your company representatives to assist multiple site visitors simultaneously, which lowers manpower needs.
- Groopz is designed to grow with you by having the ability to scale across physical machines.
Technologies in Groopz and other Digi-Net products and services are protected under US Patent No 6,912,563
