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CUSTOMER SERVICE SOLUTION

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Technology:

 ecommerce solutions,technical support,live chat software,crm software,e commerce,chat hosting,help desk,sell online,customer service,e-commerce

Groopz

Customer Service Vital to Online Success

Customer service and technical support through live chat drives repeat visitors and customer satisfaction.

Live Proactive Chat

Proactively greet visitors as they enter your store through real-time, text-based chat window.

Site Population Filter (LeadScan CQT)

Dynamically filter your traffic according to your business rules.

Skinnable Client Applet

Match the look and feel of your Web site by customizing the client-side applet.

Intelligent Call Routing

Instantly routes calls depending on representative expertise or job function.

Call Transfer

Transfer calls from operator to operator according to expertise and experience. Chat transcripts can also be transferred to ensure seamless service.

Push Content

Share any web-accessible HTML content, document, image, multimedia and more

Stored Auto Messages

Increase operator productivity by providing customizable 'canned messages' to address frequently asked questions.

Customer Path Records

Track and record the path taken by each visitor through your site.

Multiple Site Monitoring

Simultaneously monitor and manage multiple sites, increasing productivity and lowering costs.

Advanced Operator Interaction

Management can monitor, train and engage operators during chats to ensure superior customer service.

Secure Interaction

All chats are encrypted to ensure that valuable account information is protected from would-be intruders.

Customer Profile

Dynamically captured info for every visitor with customizable fields including, e-mail, phone, location, site path, operating system, etc..

Reporting and Metrics

Examine your traffic, site effectiveness and much more through robust reporting tool.

Automatic Updates

Groopz ensures that you have the most current version by automatically updating.

Open API Support

Add custom functionality, like cell phone integration, to further enhance client-side offering.

Uptime Guarantee (SLA)

We are supremely confident in our software and service that we back it up with a 99.9% up-time guarantee.

Entrance / Exit Survey

Learn more about your site visitors by asking pre- and post-chat questions.

Fault Tolerant Distributed Server

Groopz supports distribution across physical machines, which substantially increases scalability and integrity.

Web-server Integration

IIS and Apache integration. Built-in support for JETTY and Tomcat servlet engines.

Excellent customer service is vital to any successful company and is defined by the ability of an organization to constantly and consistently exceed the customer's expectations.

The Internet is the first line of support for many Web merchants. However, a vast number of ebusinesses only offer a list of frequently asked questions and an 800 number that often times lands callers on infinite hold.

By offering your customers an additional forum to receive customer service, like live assistance through an online help desk or technical support chat, they are much more likely to have a pleasant experience. A Groopz Representative will be happy to provide a Free Consultation to show you how your business can benefit from the use of Groopz.

Groopz provides the essential tools to provide your current and would-be customers with the level of support they require. Customer retention and satisfaction are crucial to the success and sustained growth of any company, but especially important to those on the Web. With the competition being one-click away, ebusinesses need to make a compelling case for each site visitor's time and attention.

A given product or service is only as strong as the customer service department behind it. Ebusinesses compete on a daily basis for revenue and the key differentiator has become customer service and support. The savvy customer demands instant gratification and in today's business atmosphere, the organization that can deliver that support will often times win the business, earn a repeat customer and gain a product advocate.

The best way to understand the power of Groopz is to see it in action. Schedule a Live Demo with a Groopz Representative to see it first hand.

  • Earn the trust of your customers by encrypting chat sessions therefore, protecting personal and account information.
  • Provide personalized service by managing a customer profile for each site visitor.
  • Easily help customers find their way by pushing any web-accessible file like text, images, videos, documents, applications, files or full HTML pages.
  • Learn a great deal about your customer's issues by conducting pre and post chat surveys.

We recognize the importance of forming strategic partnerships with complimentary organizations and designed the Partner Plus Program to take advantage of these synergies. If you are interested in partnering with Digi-Net to provide the Groopz E-Commerce solution to your clients, please check out our Partnership Opportunities.


Technologies in Groopz and other Digi-Net products and services are protected under US Patent No 6,912,563


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